Financial service companies such as Morgan Stanley and Bank of America are training their staff on internal AI tools that ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Some financial institutions are prioritizing internal AI tools to enhance daily operations. For example, Morgan Stanley and Bank of America have trained staff to use AI with human supervision.

Six in 10 bank executives list generative AI as a top investment priority this year, according to a survey published in April ...

Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs ...

Generative AI is also being used for call center optimization, though the company declined to name the tools being used. One “internally developed” Bank of America gen AI platform allows ...

BofA plans to spend $4B on AI over ... facing tools are already showing strong returns, ranging from cost reductions to improved user experiences. Benzinga reached out to Bank of America for ...

As companies across industries explore how to apply data and AI to innovate and transform their operations for an AI future, ...

Shares of Google parent Alphabet climbed Friday as several analysts raised their price targets for the stock after the tech ...

Age and gender gaps in AI for finance; inflation moderates; tariffs on China are reduced, but still devastating to small ...