The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

More transparency is needed when reporting IRS telephone level of service and average wait time,” the Treasury Inspector ...

Taxpayers are unable to get through to live help through the IRS's toll-free phone lines, even when the IRS claims its wait ...

The IRS’ user experience services office submitted its “2029+” modernization plans to the Treasury Department in May, but it's yet to be implemented.

FILE – A sign outside the Internal Revenue Service building is seen, May 4, 2021, in Washington. The IRS has announced Jan. 29 as the official start date of the 2024 tax season, and expects more ...

IRS improves phone service but many taxpayers still on hold 20 minutes The National Taxpayer Advocate examined other challenges in the latest midyear report — and at least one success story ...

The Internal Revenue Service has released internal report on its customer service. Here's what's better and what to expect this year.

WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only ...

The National Taxpayer Advocate's new report outlined major challenges at IRS relating to ID theft, the employee retention credit and phone service.

Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone.