The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

More transparency is needed when reporting IRS telephone level of service and average wait time,” the Treasury Inspector ...

The IRS’ user experience services office submitted its “2029+” modernization plans to the Treasury Department in May, but it's yet to be implemented.

Taxpayers are unable to get through to live help through the IRS's toll-free phone lines, even when the IRS claims its wait ...

The message… Presidents Day weekend is traditionally a hectic period in the tax-filing season, with IRS phone lines experiencing peak call volumes. Celebrated on the third Monday of February ...

WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only ...

IRS improves phone service but many taxpayers still on hold 20 minutes The National Taxpayer Advocate examined other challenges in the latest midyear report — and at least one success story ...

Scammers are working overtime trying to get your money in a continuing phone scam. The Internal Revenue Service reports sophisticated IRS impostors are calling people and demanding immediate ...